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Receptionist/ Therapist Training
Chapter 1: RECEPTION TELEPHONE TRAINING
IMPORTANT - First Video to Watch Training by Martyn (56:43)
Part 1 Reception Telephone Training (7:54)
Part 2 Good Calls (13:22)
Part 3 Lead Generation (3:36)
Part 4 Bad Calls (21:48)
Reception telephone training test
Chapter 2 - Part 1 -Software Training
Daybook Appointments Training (1:26)
How to Create a New Client (0:41)
Booking a Service Appointment- New Client (2:17)
How to create a course package and take payment (2:53)
How to book package appointment for a client with existing course (1:03)
How to book electrolysis appointments and reduce minutes (1:46)
How to book a client consultation (1:53)
How to Take Payments (0:54)
Adding Online Sales - Treatwell (6:37)
Go Cardless - Payment (3:04)
Chapter 2 - Part 2 - Software Admin
Admin -How to add new staff to the software (2:16)
Admin -Login and Staff clock in and out (0:54)
Admin -How to process refund (0:44)
Admin - Email/Text Settings - Important (0:44)
Admin -Updating Patch Test Data - Important (1:01)
Admin - How to update stock (2:41)
Admin - Updating New Batch for Stock (1:52)
Admin - Payment Sense Card Integration - coming soon to software (1:57)
Chapter 2 - Part 3 - Software
How to send newsletter via system (2:31)
Chapter 3: CASHING UP
Cashing up (5:26)
Chapter 4: ONLINE CONSULTATION FORMS
Online consultation form (1:13)
Online consultation forms - uploading client images (1:27)
Colaz - New Signature Code for Consultation (1:29)
Chapter 5: BOOKING A CONSULTATION - UPDATING CONSULTATION REPORT ON SOFTWARE
Consultation/ Conversion Reports (4:59)
Test
Chapter 6: TREATMENTS
Treatments - What we offer at CoLaz (2:03)
Treatments - Laser hair removal (8:47)
Treatments - Electrolysis (3:18)
Treatment - Dermaplanning (1:17)
Treatments - Micro/RF/LED/Facials (5:05)
Treatment Test - Coming soon
Chapter 8: CONSULTATIONS
Consultations Part 1 : Client introduction (1:02)
Consultation Part 1 : Test
Consultation Part 2 : Reviewing Form (3:59)
Consultation Part 2: Test
Consultation Part 3 : Reviewing video, aftercare and price (5:05)
Chapter 9: UPSELLING
Upselling Part One (11:07)
Upselling Part Two (16:32)
Test for Upselling Part One & Two
Chapter 10: PRICE QUOTES – PACKAGES
Price quotes – Packages (6:31)
Test
Test
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